Casino Operator Caesars Hit With Record ₤ 13m Penalty Casino operator Caesars hit with record ₤ 13m penalty 2 April 2020 Casino operator Caesars Entertainment UK has been struck with a ₤ 13m charge by the Gambling Commission following a "brochure" of social duty and cash laundering failures. The charge is the biggest enforced by the commission to date. The regulator exposed "major methodical failings" at Caesars, which operates 11 gambling establishments in the UK. Caesars said it accepted the settlement and acknowledged it had actually "fallen brief of standards". The Gambling Commission concentrated on the treatment of "VIP" consumers between January 2016 and December 2018. VIP plans reward people who wager large amounts of cash. The Gambling Commission stated it has reached an agreement with betting companies to age-restrict VIP incentive schemes to those aged 25 years of ages and above. Among the failings the commission exposed, external were: inadequate interaction with one consumer who lost ₤ 323,000 in a 12-month duration and had displayed indications of issue gambling inadequate interaction with, and source of funds examine, a consumer who identified as a retired postman and lost ₤ 15,000 in 44 days inadequate source of funds checks on a client who wagered ₤ 3.5 m and lost ₤ 1.6 m over a three-month duration In addition to the monetary charge, three senior managers at Caesars have actually given up their individual licences. "The failings in this case are exceptionally serious," stated the Gambling Commission's president, Neil McArthur. "A culture of putting customer safety at the heart of organization choices ought to be set from the really leading of every company and Caesars stopped working to do this.